Your Customer Service Is a Unique Strength as you control this one hundred percent.? Here are just some of the things your customer is looking for:
???? Comprehensive service.? Customers will appreciate a smooth, seamless process for addressing their needs as for example going back to the initial autoresponder, if your resolution process is for them to fill out a contact form, one way to provide comprehensive service and a ?Golden Rule? experience is to set up an autoresponder acknowledging their communication and letting them know how they will be contacted.
If there are several steps needed to take care of their concerns, keep them in the loop ? update them so they know you are working on the issue and progress is being made. By updating them,? you are letting them know they are important to you.
???? Trustworthy service is essential to retaining customers. Promising a customer anything and delivering nothing is the surest way to not only lose a customer, it will get? ?word of mouth? bad press.
???? Courteous service.? When you?re running an internet based business coutesy is essential for success.? Those companies which make a personal connection, both through their marketing but also their customer service, will still be around ten or twenty years from now. The customer demands more.??
???? Honest service.? You must keep your promise.? If you make a claim, you must be able to back it up.? Overblown hypey claims will serve to discredit you, unless you can back them up and demonstrate to your customers that they are receiving the benefits you promised.?
???? Pro-active service.? Anticipate your customer?s needs before they happen. Give people an answer right away and provide them with a resolution.
Of course, if you state you?ll respond in 24-48 hrs,? you have to follow through on that resolution as well and actually contact them within your specified time frame.?
Anticipate the needs of your customers and follow through. Don?t wait for the customer to ask you what you are willing to do ? anticipate the question and answer it before they can ask. Customers want you to take the lead ? acknowledge their unhappiness, offer a solution or solutions and explain to them how you are going to follow through.
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